Goal and responsibilities
1. Lingua Incognita supports you with learning the Dutch language and improving your language skills. We’ll help you to pass your integration exam in a satisfatory way:
. We advise you in learning skills.
. We advise in grammatical and integration subjects.
. We offer exercises and tests.
. We give feedback on written and spoken Dutch.
2. The final results depend on your own effort and investment of energy and time.
3. Please, tell us if you have a complaint. We’ll solve the problem as soon as possible and in a practical way.
5. Any written complaints will be answered within two weeks. We’ll inform you about the procedure and the results.
6. We deal with your complaint within six weeks. A neutral third party will judge the procedure. We´ll ask you whether the problem is solved to your satisfaction.
Unsatisfied after the complaint procedure
7. If you cannot come to a satisfying agreement with Lingua Incognita
It is possible to send an e-mail to: firstname.lastname@example.org.
9. It is possible to start a procedure at the Court of Arbitration. There will be certain expenses involved.